Reference

Know What Applies Before You Play

These Terms & Conditions set out how your segi44 account works — what you agree to when you register, how deposits through Touch 'n Go eWallet, Boost, or GrabPay are handled, and the conditions that apply to every session.

Account eligibility rulesWallet deposit conditionsWithdrawal verification stepsAccount suspension termsGoverning policy framework
segi44 Know What Applies Before You Play
POLICY HANDLING

How We Manage Your Account and Data

These Terms & Conditions are not just a legal formality — they describe the actual mechanics of how your account is operated. Here is how we handle the areas that matter most to you as an account holder on segi44.

Data Handling

Registration details you provide are used only to verify your account and process transactions. We do not sell your data to third parties, and access is limited to authorised internal teams.

Account Security

Every login triggers an OTP check to your registered mobile number. If you suspect unauthorised access, contact support immediately — your account can be locked within minutes pending review.

Retention and Records

Transaction records, including all deposits via GrabPay, Boost and Touch 'n Go eWallet, are retained in line with applicable Malaysian financial record-keeping requirements and are available for your review on request.

Requesting Changes

To update registered details or request account closure, contact support through live chat or email. Identity verification is required before any sensitive account change takes effect.

TERMS CONTACT

Reach Us About These Terms

Questions about what these Terms & Conditions mean for your account? Our support team handles policy queries the same way they handle account issues — directly, in plain language, without routing you through multiple departments. Use any of the channels below to get a clear answer.

Team online

Live Chat

Open the chat window from your account dashboard to ask about specific clauses, account eligibility, or withdrawal conditions under these terms.

Email Support

Send a written query to our support address for a documented response — useful when you need a record of the explanation for your own reference.

Account Help Centre

The Help Centre inside your account lists common terms questions with specific answers, including how deposit conditions differ across Touch 'n Go eWallet, Boost and GrabPay.

Common Questions About These Terms

The questions below cover what our account holders actually ask when they read through the Terms & Conditions. If yours is not listed, live chat is the quickest route to a direct answer.

Yes, if your account is registered and you access the platform from Malaysia, these terms apply. Access remains conditional on local law — use is permitted only where local law allows it.

We may update the terms at any time. The updated version is published here immediately. Continuing to use your account after a change means you accept the revised terms as binding.

Your wallet balance is held during any review or suspension period. Once the review concludes and eligibility is confirmed, the balance is available for withdrawal through your registered payment method.

Deposits via Touch 'n Go eWallet, Boost, and GrabPay are processed through your linked e-wallet account. The payment must come from an account registered in your name — third-party deposits are not accepted under these terms.

Contact support through live chat or email with your account details. After identity verification, we can provide a transaction summary covering deposits, withdrawals, and session records.

The right step is to stop using your account, contact support to discuss the issue, and request withdrawal of your balance. Continued use means acceptance, so act before your next session.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.